Shipping

We deliver in most European Union countries and Switzerland. The team is working hard to expand Backbone Art’s delivery range. For now, we deliver in the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Shipping costs vary depending on the destination country and the article’s size. Shipping costs will be displayed on the Checkout page.
We deliver the articles in approx. 10 working days. For special express deliveries, please contact our support team before you place your order (support@backboneart.com).

You will receive a tracking number from one of our shipping partners to follow your order.

Refund and exchange

For all orders, you dispose of a period of 14 calendar days to notify us of your request for a return or exchange. For this, please contact our customer service by email support@backboneart.com that will indicate the return address and then you will dispose of a period of 7 days to return your order.

Backbone Art will reimburse the price of the photographs as well as the original shipping fees (the return shipping fees resting your responsibility).

In case of default at reception: Please check carefully the package at reception. If you find any default while the delivery man is still around, please reject the delivery and contact support@backboneart.com so we can organize the replacement. If you already accepted the delivery and find a default, contact our customer service support@backboneart.com. Please keep the original package in case you need to send the article back. To ensure a quick execution of the replacement, please make sure to document the defaults with pictures and send them to our customer service.

Methods of payment

You can pay with a credit card (Visa, Master card, Maestro UK). You will be able to pay with your Paypal account soon. All payments are executed by third party providers and fully secured.

Questions related to my order ?

Important information about your order are in your client account in “My orders”. You may also chat live on our website or contact the customer service support@backboneart.com

You will find the status of your order in your client account. If you did not receive your order within the stated time of delivery, please contact support@backboneart.com